A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.

Most of us learned the Golden Rule as children: “Do unto others as you would have done unto you.” This timeless principle serves as an excellent foundation for customer service. When we apply it to ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...